NCFE Level 2 Certificate in Customer Service Knowledge


The NCFE Level 2 Certificate in Customer Service Knowledge is a qualification designed for anyone working (or looking at working) in a customer service setting.  It will give learners the knowledge they need to provide an excellent service to customers and forms the knowledge aspect of the apprenticeship in Customer Service.


Level 2 Certificate in Customer Service Knowledge - accredited by NCFE


Completion within 12 weeks, although early completion is achievable

Course Delivery

The course is delivered by the use of workbooks and a range of on-line assessments.  These are assessed by the tutor throughout the programme from induction to completion.

Course Content

The Certificate in Customer Service Knowledge consists of 3 units (3 workbooks),

  • Unit 1 Understanding the organisation
  • Unit 2 Prepare to deliver excellent customer service
  • Unit 3 Communication in the customer service role  


Free of Charge if completed on-line or £15 if learner wants to complete the assessments paperbased

(A fee of £100.00 per person will apply if the learner fails to complete within the allocated timeframe or withdraws from programme)


Intermediate Apprenticeship in Customer Service

To book a place please contact the Business Services team on 01757 211097 or email .

For a copy of the marketing flyer please click here.

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